Our Services

Independent evaluation of real-world product use to surface usability, accessibility, and experience risks before they impact customers, reviews, or returns.

1) Product Risk & Usability Diagnostic

• End-to-end evaluation of the physical product, packaging, instructions, and digital touchpoints (if applicable)

• Focus on clarity, control, comfort, and expectation alignment

• Identifies primary risk drivers and severity

2) Usability Review (Physical + Digital)

• Hands-on review of product interaction and setup

• App, onboarding, and control flow review (if applicable)

• Flags confusion points, friction, and failure modes

3) Accessibility Considerations Review

• Evaluation of accessibility-related design considerations observed during real-world use

• Identifies barriers related to grip, dexterity, vision, cognition, and sustained use

• Levels assigned (Core / Enhanced / Inclusive)

4) Initial Findings Summary

• Clear summary of issues, risks, and priority areas

• Delivered as a structured review artifact

Guidance, prioritization, and validation options informed by Phase 1 findings. EUX3 does not implement designs.

1) Prioritized Recommendations & Roadmap

• Ranked guidance based on severity, user impact, and effort

• Focus on reducing risk, confusion, and support burden

• Clear “what matters most” direction

2) Validation Testing (Post-Fix)

• Targeted testing to confirm whether changes reduce identified friction

• Helps teams validate improvements before wider release

3) Category Benchmarking

• Product evaluated relative to peers within its category

• Highlights strengths, gaps, and differentiation opportunities

• Required for EUX3 Recommended™ eligibility

4) Certification Eligibility Review

• Determines whether the product meets thresholds for EUX3 certification marks

• Certification is earned based on outcomes — never sold

Engagements are scoped based on product complexity, number of devices, and testing depth.

Starting points:
• Product Usability Audits — starting at $1,500 for supplementsand simple devices,up to $15,000 + for humanoids and robots
• Usability Testing & Diary Studies — starting at $3,500
• Website & App UX Reviews — starting at $1,500